FAQ's
Q: Is delivery free?
A: Yes, Standard Delivery is free of cost and takes 5–10 working days.
Express Delivery is also available and takes 3–8 working days.
Q: What types of payment do you accept?
A: We accept all major forms of payment, including credit & debit cards, Apple Pay, Afterpay, and Zip Pay.
Q: How do I order on your website?
A: Simply find the product you want, click the “Add to Cart” or “Buy Now” button, then fill in your shipping and billing information. We'll ship your order as soon as possible.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to encrypt your personal information. We never store your credit card details, and they are used only once during your purchase. Your privacy is important to us.
Q: How do I check the status of my order?
A: After placing your order, please allow 12–24 hours for processing. Once shipped, you'll receive a confirmation email with tracking details. You can track your item anytime by visiting our Track Your Order page.
Q: Can I change or cancel my order?
A: We aim to process orders within 24–48 hours—often even faster. If you need to make changes or cancel, please contact us as soon as possible.
Once the order is fulfilled and shipped, we can no longer modify it. However, if your order is in transit and you need help, our customer service team is always here to assist at hello@hairlylife.com.